Grasshopper Review – 8 Factors why this SME VoIP matters to you

Grasshopper review

Grasshopper Solo Plan
Best For:
Small & Medium Size Business

Easy to setup for professional business purposes. No hardware needed.
A bit pricey but definitely worth every penny spend.
Bottom Line
Highly recommended if you need a professional phone system for your business, from individual to SME.
No contract required.

Make Your Small Business Sound Like Fortune 500 Company with The Best Virtual Phone System

“Press 1 for Sales, 2 for Support, 8 for the Name Directory”.

Is your business sound like above when your customer calls you?

Or does your business normally happen in the scene below:

“Hi, I would like to speak to John please?”

“Oh, you want to speak to daddy. Please hold on a second.”

“Daddy, there’s a call for you!” (Yelling at the background)

I suppose a great impression leaves a positive impact on your business. After all, you only need a few seconds to grab their attention, either good or bad.

This might sound little to you, but if you can improve the professional image of your business. I am certain that your customer will have more confidence in you and your business will be more converting.

Know how to increase your business efficiency by using the Best Virtual Pbx System.



Who Is the Grasshopper, Why Should I Trust Them?

Grasshopper-company-logoWell, up to this point of writing. There are over 300,000 entrepreneurs had put their trust in Grasshopper and the number is still growing.

Since 2003, Grasshopper has been making it easier and cheaper for the small and medium entrepreneur to grow their business.

Founded by two entrepreneurs, Mr. Siamak Taghaddos and Mr. David Hauser. Grasshopper is built by entrepreneurs. I believe their incredible customer base speaks the reputation and reliability of themselves.

Furthermore, Grasshopper had been featured on The New York Times, Forbes, Inc, The Huffington Post, Business Insider and many more. That news and achievements are mainly about the great service and product of their business VoIP phone system solution.

Grasshopper headquarters are located in Needham, Massachusetts. The Grasshopper team is required to be listening, sharing and be open-minded as they are always entrepreneurial. Because of the entrepreneurs that Grasshopper is serving, Grasshopper employees need to be initiated to find new and creative solutions to their customers.

You can be sure that Grasshopper are truly dedicated and committed towards your project or your business that you are having.
Find out how Grasshopper turn the world into your office

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How Can I Benefit My Small Business By Using Grasshopper?

You want your small business to sound more professional. You need to have a better converting business. Most importantly, you want to control your budget while doing so.

Grasshopper certainly is the choice as you can create and customize unlimited extensions. So your customer can get to the respective person in charge with no effort.

You can create your toll-free number or vanity number such as 1-800-VOIPNOW. All the calls for your business will not be missed again because they can be forward to your home, office or your cell phone.

Click here to check out your business name keyword. Find out what’s the available number instantly.

One of the most favorite features from Grasshopper is that you can show your Grasshopper caller ID to your customer when you are making calls from the cell phone. Your customer will never know that you are calling them using a mobile phone.

I truly believe that voice over internet protocol is the future for our business and in our daily usage. There are thousands of business entities that had already switch to business VOIP. Mainly because they can cut down their operating cost as there is no expensive hardware to be purchased, installed and maintained.

We all need to cleverly utilize the resources available to our benefit.

Grasshopper sign up

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5 Pros of Grasshopper

1. Unlimited Extensions

One of the most advanced features of the Grasshopper platform is its ability to completely replace your traditional PBX service, including all of the internal extensions that you have already established.

Unlimited extensions are available as part of the Grasshopper service, and porting over the extensions that you already have handled by automatic attendants is as simple and as straightforward as it gets.

Extensions work with the call forwarding features that help make Grasshopper so impressive, too.

2. Effortless Call Forwarding

The call forwarding technology at the root of Grasshopper allows you to set up a single phone number for your business – a local number, a toll-free number, or a vanity number – and then have that phone number ring a number of different phones and devices (depending upon rules that you establish in the Grasshopper software service).

This means you only have to remember or hand out a single phone number but will be able to take and receive calls on ANY of the phones or devices that you are taking advantage of. You can have rules that send calls to your business phones during normal business hours and then to your cell phone after hours, without directing your customers, clients, partners, or prospects to call a different number completely.

3. 100% Software-Based Phone Infrastructure

The 100% software-based phone infrastructure provided by Grasshopper guarantees that you don’t have to spend any time setting up hard to manage and hard to install business phone infrastructure hardware.

Instead, you’ll be up and running with your Grasshopper platform just a few short minutes after you have signed up. You will be able to deploy your Grasshopper phone infrastructure almost immediately, with no delay whatsoever.

This allows you to keep your business phones rocking and rolling without any downtime that traditional hardware would have forced you to contend with.

4. Built-In Business Texting

Grasshopper fully supports business texting and SMS features, giving you the opportunity to text with your colleagues, your employees, your clients, and your customers while at the same time offering text support to those same parties as well.

Texting has become a big part of the way that we all communicate on a day to day basis, and it’s something that your customers, clients, and partners are going to be expecting. With Grasshopper, you’re able to text from the same business number that you receive calls with.

This allows you to have a single contact for your business on the phones of your clients, customers, partners, and prospects rather than cluttering things with a phone line and a text line.

5. Completely Custom Number You Control

At the end of the day, you’ll be able to pick and choose the perfect phone number for your business with Grasshopper.

You can use vanity numbers, toll-free numbers, local phone numbers, or even keep your existing phone and use it with the Grasshopper infrastructure.

Flexibility is the name of the game when it comes to this service, and you are always going to be in total control over the numbers that you use with the Grasshopper service.

Get the perfect toll free vanity number for your business.

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3 Cons of Grasshopper

1. Difficulty with Initial Set up

Those that haven’t set up a software-based PBX like platform may have a little bit of difficulty getting Grasshopper up and running right out of the box.

When you’re talking about a tool and a service as powerful and as flexible as this there are always going to be several different settings and features that have to be managed to get everything working smoothly.

Grasshopper support is available to help clients every step of the way and it’s a good idea to take advantage of this tech support and customer service if you’re having difficulty getting up and running.

2. Voicemail Features Are Lackluster

Some people find the business voicemail features of Grasshopper to be a little bit limited compared to more traditional PBX platforms.

All of your standard voicemail features will be included with your Grasshopper set up, but managing different mailboxes, playing back the right voicemail from the right mailbox, and diving into more “power user” features can be a bit more challenging than expected.

3. Call Forwarding Can Be Hit Or Miss

For the most part, Grasshopper’s call forwarding is right up there with the best of the best in the industry.

A lot of this has to do with the fact that you can set up several different rules to determine where and how calls are forwarded after they have dialed your Grasshopper number.

However, if you have multiple rules that overlap or are in conflict with one another it’s possible for calls to be forwarded to the wrong number or the wrong devices at the wrong time. It’s a good idea to be extra careful about the call forwarding rules that you establish with Grasshopper, and that you make sure there is no overlap or conflict before you set them up.

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Any Other Things That I Should Take Note?


How much does Grasshopper really cost? Any catch?

Yes. I would want you to get the best out from

If you had read carefully enough, you should recall the unlimited extensions offer from Grasshopper’s plan.

Well, that is not entirely correct. By mean the unlimited extensions is limited to 1000. If you need to use more than 1000 extensions, you’ll need to set up and pay for another Grasshopper account. As one Grasshopper account can only serve up to 1000 extensions.

Next, if you had decided to ditch Grasshopper and move on with another carrier. I would suggest you to transfer your toll free number prior to your termination with Grasshopper.

This is to avoid the toll-free number to become the property of Grasshopper and you might also want to use them back with another carrier service.

However, there’s a 30 days money back guarantee from Grasshopper. You can get a full refund back if you are not satisfied with them within the first 30 day of the service.
 There’s no long term contract or whatsoever from Grasshopper


Dislike What I Don’t Like About

The additional charges of 6 cents per minute is not the cheapest available in the market. In fact, I find them at the higher side of the calling rate compare with other competitors. So, it would be unwise if I over used my 500 minutes cap per month for calling.

Well, this simply does not apply anymore after they had upgrade and update the calling minutes to unlimited!

There is an extra charge of $30 in transferring your own number or pick your own selection number. This is only a one-time charge, so I wouldn’t be minded if the number will help in my business. The good thing is there are no cancellation/termination fees and there are 30 days money-back guarantee for us.

The features and additional functions might be limited and not as extensive as other competitors. But if you need a simple and straight forward business phone system, then I’m sure you are good with Grasshopper.

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Grasshopper Useful Resources

Video Introduction of Grasshopper

Find out my interview with Grasshopper customer here

How internet speed will affect your grasshopper voice call

Compare with other providers – Side by side


Customer Testimonials


“I am now a huge fan of Grasshopper … truly saved the day (and my sanity).”
Carolyn Appleton, Carolyn M. Appleton, Inc
“I do <3 my Grasshopper phone number – can’t help but sharing it!!”
Maren Kate
“Even though we live in the world of email & texting, faxing still exists. I love [email protected] sends them to me via email in PDF format!!”
Chenese Bean, MUA
“Having a phone number on our site increased conversion of site visitors to sign ups and paid users!”
Allan Branch, LessAccounting

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Alternatives for Grasshopper

Grasshopper voip advantages

When you choose a Grasshopper Virtual Phone over a competing phone, you’ll access so many awesome “bells and whistles”, many of which will be hard to find anywhere else.

Grasshopper Virtual Phone is designed to turn your entire world into an office, so you’ll access convenience and ease which is beyond compare.

I believe that Grasshopper Virtual Phone is your safest bet for reliable and cutting-edge Virtual Phone System service.


Grasshopper’s Features and Benefits Advantages Over Competitors

When you choose Grasshopper over another comparable system, you’ll access multiple extensions. This means that every member of your team will be able to access his or her extension.

As well, you’ll be able to enjoy the very best in call forwarding. You may forward calls to your smartphone, so you’ll be able to take care of business, no matter where you are.

Also, you’ll access a “voicemails transcribed” service that transcribes and delivers voicemails to your email account. As well, you’ll find that you’re able to get up and running with Grasshopper Virtual Phone without needing to invest in costly hardware.

No extra hardware will be required. You’ll have the capacity to turn your desk and smartphone into business phone lines.


Grasshopper vs

To give you a sense of why Grasshopper Virtual Phone is better, let’s compare it with a chief rival,

With Grasshopper, you’ll be able to access a pro voice recordings feature that offers unlimited usage for just seventy-five bucks per month.

With, you’ll need to pay extra fees for this service, based on the cost of usage.

Also, offers a free month of service to new customers who sign on for their virtual office service. However, the free perk is for monthly fees only and it does have some terms and conditions.

You’ll still be charged for toll-free calls and usage charges when applicable. When you choose Grasshopper, you’ll access a thirty-day, money-back guarantee which protects you as a consumer. I’ve tried them out and it’s FREE OF CHARGE for sure!

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Grasshopper Virtual Phone Pricing Plan

Grasshopper offer 4 plans for their business Virtual pbx packages. But I only listed 3 of the plans that I think most suitable for all of us below as a summary.

  1. Solo – $26/mo ( Unlimited minutes included) (my recommendation)
  2. Partner – $44/mo ( Unlimited minutes included)
  3. Small Business – $80/mo (Unlimited minutes & Sms included)


Detail Comparison Between Grasshopper Pricing Plans


per month
1 Toll Free or Local Number
3 Extensions
Free Activation
Unlimited minutes free call
30 Days Money Back Guarantee
No additional hardware needed
24/7 Live U.S. Support
Click for more features
per month
3 Toll Free or Local Number
6 Extensions
Free Activation
Unlimited minutes free call
30 Days Money Back Guarantee
No additional hardware needed
24/7 Live U.S. Support
Click for more features
Small Business
per month
5 Toll Free or Local Numbers
Unlimited Extension & minutes
Free Activation
Sms included
30 Days Money Back Guarantee
No additional hardware needed
24/7 Live U.S. Support
Click for more features


All these 3 plans serve different types of customers based on their usage. The one that I am recommending and reviewing is the Solo plan. The reason I choose this plan is that the price is within my budget and the usage suits my business model. Previously 500 minutes per month is sufficient for my small business and personal usage which I think suits most of the SME entrepreneurs as well. Now they had even upgrade the calling minutes to unlimited!

However, the most popular plan for Grasshopper is the Partner plan. I hope you can pick the most suitable plan based on your business usage and fully maximize your selected number and features. I will explain more in the grasshopper review below.

Now, let’s check out some of their features below. Some of the features might vary depending on the plan and package that you’ve selected.


Grasshopper Virtual Phone Full Features List

  • Toll Free Number
  • Local Number
  • Keep Your Existing Number
  • Customised Vanity Number
  • Unlimited Call Handling
  • Conference Calling
  • Call Forwarding
  • Voicemail To Email
  • Read Your Voicemail
  • 30 Days Money Back Guarantee
  • 24/7 Support
  • Custom Main Greeting
  • Unlimited Extentions
  • Music On Hold
  • Name Directory
  • Voice Studio
  • Call Screening
  • Fax To Email
  • Store Hours/Directions
  • Call Routing Extensions
  • Fax On Demand
As mentioned earlier, the features listed above vary from plan to plan. However, most of them are available free of charges with any of the plan you choose to go with. For further details on the availability of the features for your selected plan, you can find out more below here.
Find out how Grasshopper can help your business

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7 Days Free Trial from Grasshopper

7 day free trial

Not sure if Grasshopper is the right choice for you?

No worry as they are ready to give you a free run to test out their system if they are suitable for you.

Not many VoIP or virtual PBX providers are offering a free trial and they are the only ones in our encounter after so long.

So what are you waiting for?

Grab the free trial with no commitment, you do not even need to register your credit card for it.

Here’s what include during the free trial:

  • 1 Phone Number
  • 3 Extensions
  • 100 Talk Minutes
  • 100 Texts
  • Full Features


Unfortunately, not all regions are available or open to this free trial, only selected areas are available. The US is certainly one of the available areas if that’s where you are in.


LikeConclusion: Will I Recommend Grasshopper after the Review?

Yes. I recommend the Grasshopper phone system to be your business Virtual Pbx if you are looking for a PBX solution here. Their usage is straight forward and the functionality is simple.

Grasshopper virtual PBX is designed for entrepreneurs who handle a lot of stuff in their business and do not want to further complicate things when it comes to their phone system.

If you’re searching for superb and affordable best virtual phone system solutions, I believe that Grasshopper should be on your shortlist of contenders.

It outperforms the competition in many important ways. When you choose Grasshopper, you’ll get all of the features that you need, along with a money-back guarantee. Also, you’ll find switching to Grasshopper is a smooth and seamless process.

Here are a few summary points that I like about Grasshopper:

Grasshopper is built by entrepreneur (They know when things come to business)

No contract require (No additional charges when cancellation or upgrading)

It can’t be wrong when there’s over 300,000 users

However, the pricing is not cheap compare to RingCentral Office. But the good news is Grasshopper do not require a long term contract.

You can cancel them anytime without any additional charges.

In case you want to check out Grasshopper in details.

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FAQ About Grasshopper

It should be activated within minutes after signing up. But this is only applicable to your toll-free-number or local number. If you pick a vanity number, it takes 7 days to get activated.
Yes. The services are available in Canada as well. All the rates and pricing are the same as with the US.
Short answer is Yes. However, there’s an additional $5 for each number that does not come with the plan.
Yes. They can transfer your 800 number into your Grasshopper account.
If you exceed the allocated quota assign under your plan, you would be charged 6 cents per minute. This rate applies to all the plans under Grasshopper be it Solo, Partner or Small Business plan.
Yes. Grasshopper supports iPhone or Android system and had their dedicated mobile app for the particular mobile system to go along.
Since it’s not a contract-based, you can cancel anytime you want. Just email them at [email protected] from your contact email address on file that you registered with. This will ensure a fast and hassle-free cancellation process for you.
Yes. They start counting once your number starts to receive the fax until the fax is completed.
Yes, of course, you can. Just contact their support team and send in a request at Be it upgrade or downgrade, all the changes will be prorated. It seems fair though.
Billing for conference calls starts when you call into our system to start the call, and it ends when the conference call ends. You’re billed per person on the call and for the minutes used during the call. That means if you have a 10-minute call with 5 people, you’ll be billed for 50 total minutes on the call. (Just think of it as Callers x Minutes = The final bill.)


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