Grasshopper Review- A Phone System For Your Small Business

Last updated: 08/6/2017 by Joe

Grasshopper Ramp Plans
Best For:
Small & Medium Size Business
500 free Minutes Per Month
1 Toll Free/Local Number
Unlimited Extensions
Over 300,000 Entrepreneurs served
Submit your review

Create your own review

Average rating:  
 10 reviews
by Joseph on Grasshopper
Flexible and simple

Seriously like their phone services. Simple plan and easy sign up. Even though I only manage to get along with Grasshopper for around 7 months now, i enjoy the benefits of business vendor that they partner with like Fedex courier. Can easily get discounted rate for grasshopper users. I'm suing the $12 per month plan. Had to dug out extra dollar if I do calls but usually I just receive calls from clients from the toll free number I registered with. Sufficient for my usage.

by Matthew on Grasshopper
Great addition to my business

I got around 6 sales persons around the states. Great addition to my business telco plan as I can easily manage and get in touch with all of them. I can view and check on their call list as well from time to time if needed. Haha. Great spying tool.

by Liew on Grasshopper
Make sure you don't over use the cap limit

The additional charges for extra minutes used are quick steep. If I keep the call minutes within monthly cap limit then I'm good. Very happy with the services and money paid other than the extra minutes charges once exceed the cap limit. So I really have to know the limits of my monthly cap so I can get the plan that are suitable. If not, be prepare to get a shocking bill.

Page 1 of 4:

Make Your Business Sound Like Fortune 500 Company

“Press 1 for Sales, 2 for Support, 8 for the Name Directory”.

Is your business sound like above when your customer call you?

Or does your business normally happen in the scene below:

“Hi, I would like to speak to John please?”

“Oh, you want to speak to daddy. Please hold on a second.”

“Daddy, there’s a call for you!” (Yelling at the background)

I suppose a great impression leave a positive impact on your business. After all you only need a few seconds to grab their attention, either good or bad.

This might sound little to you, but if you can improve the professional image of your business. I am certain that your customer will have more confidence in you and your business will be more converting.


Who Is Grasshopper, Why Should I Trust Them?

Grasshopper-logoWell, up to this point of writing. There are over 300,000 entrepreneurs had put their trust in Grasshopper and the number is still growing.

Since 2003, Grasshopper has been making it easier and cheaper for small and medium entrepreneur to grow their business.

Founded by two entrepreneurs, Mr Siamak Taghaddos and Mr David Hauser. Grasshopper is built by entrepreneurs. I believe their incredible customer base speak the reputation and reliability by themselves.

Furthermore, Grasshopper had been featured on The New York Times, Forbes, Inc, The Huffington Post, Business Insider and many more. Those news and achievements are mainly about the great service and product of their business VoIP phone system solution.

Grasshopper headquarters are located in Needham, Massachusetts. The Grasshopper team is required to be listening, sharing and be open minded as they are always entrepreneurial. Because of the entrepreneurs that Grasshopper is serving, Grasshopper employees need to be initiative to find new and creative solutions to their customer.

You can be sure that Grasshopper are truly dedicated and committed towards your project or your business that you are having.
Find out how Grasshopper turn the world into your office


What’s The Deal From Grasshopper?

Grasshopper offer 4 plans for their business VoIP packages. But I only listed 3 of the plans that I think most suitable for all of us below as a summary.

  1. Pay As You Grow – $12/mo ( No minutes include, 6 cents per minute)
  2. Ramp – $24/mo ( 500 minutes included) (my recommendation)
  3. Grow – $49/mo ( 2000 minutes included)
  4. Max – $199/mo (10,000 minutes included)


Pay As You Grow
per month
1 Toll Free or Local Number
Unlimited Extension
$0.06 charged per minute call
30 Days Money Back Guarantee
No additional hardware needed
24/7 Live U.S. Support
Click for more features
per month
1 Toll Free or Local Number
Unlimited Extension
500 minutes free call included
30 Days Money Back Guarantee
No additional hardware needed
24/7 Live U.S. Support
Click for more features
per month
2 Toll Free or Local Numbers
Unlimited Extension
2000 minutes free call included
30 Days Money Back Guarantee
No additional hardware needed
24/7 Live U.S. Support
Click for more features


All these 4 plans serve different type of customers based on their usage. The one that I am recommending and reviewing is the Ramp plan. The reason I choose this plan is because the price is within my budget and the usage suits my business model. 500 minutes per month is sufficient for my small business and personal usage which I think suits most of the SME entrepreneurs as well.

However, the most popular plan for Grasshopper is the Grow plan. I hope you can pick the most suitable plan based on your business usage and fully maximize your monthly cap as the additional charges per minute are not cheap. I will explain more in the review below.

Now, let’s check out some of their features below. Some of the features might vary depending on the plan and package that you selected.

  • Toll Free Number
  • Local Number
  • Keep Your Existing Number
  • Customised Vanity Number
  • Unlimited Call Handling
  • Conference Calling
  • Call Forwarding
  • Voicemail To Email
  • Read Your Voicemail
  • 30 Days Money Back Guarantee
  • 24/7 Support
  • Custom Main Greeting
  • Unlimited Extentions
  • Music On Hold
  • Name Directory
  • Voice Studio
  • Call Screening
  • Fax To Email
  • Store Hours/Directions
  • Call Routing Extensions
  • Fax On Demand
As mentioned earlier, the features listed above vary from plan to plan. However, most of them are available free of charges with any of the plan you choose to go with. For further details on the availability of the features for your selected plan, you can find out more below here.
Find out how Grasshopper can help your business


How Can I Benefit By Using Grasshopper?

You want your business to sound more professional. You need to have a better converting business. Most importantly, you want to control your budget while doing so.

Grasshopper certainly is the choice as you can create and customized unlimited extensions. So your customer can get to the respective person in charge with no effort.

You can create your own toll free number or vanity number such as 1-800-VOIPNOW. All the calls for your business will not be missed again because they can be forward to your home, office or your cell phone.

One of the most favorite features from Grasshopper is that you can show your Grasshopper caller ID to your customer when you are making calls from the cell phone. Your customer will never know that you are actually calling them using mobile phone.

I truly believe that voice over internet protocol is the future for our business and in our daily usage. There are thousands of business entities that had already switch to business VOIP. Mainly because they can cut down their operating cost as there are no expensive hardware to be purchased, installed and maintained.

We all need to cleverly utilize the resources available to our own benefit.

Grasshopper sign up


Any Other Things That I Should Take Note?

Yes. I would want you to get the best out from

If you had read carefully enough, you should recall about the unlimited extensions offer from Grasshopper plan.

Well, that is not entirely correct. By mean the unlimited extensions is limited to 1000. If you need to use more than 1000 extensions, you’ll need to setup and pay for another Grasshopper account. As one Grasshopper account can only serve up to 1000 extensions.

Next, if you had decided to ditch Grasshopper and move on with another carrier. I would suggest you to transfer your toll free number prior to your termination with Grasshopper. This is to avoid the toll free number to become the property of Grasshopper and you might also want to use them back with another carrier service.

However, there’s a 30 days money back guarantee from Grasshopper. You can get a full refund back if you are not satisfied with them within the first 30 day of the service.
 There’s no long term contract or whatsoever from Grasshopper


What Grasshopper Say About Themselves?


Customer Testimonials

“I am now a huge fan of Grasshopper … truly saved the day (and my sanity).”
Carolyn Appleton, Carolyn M. Appleton, Inc
“I do <3 my Grasshopper phone number – can’t help but sharing it!!”
Maren Kate
“Even though we live in the world of email & texting, faxing still exists. I love [email protected] sends them to me via email in PDF format!!”
Chenese Bean, MUA
“Having a phone number on our site increased conversion of site visitors to sign ups and paid users!”
Allan Branch, LessAccounting


Dislike What I Don’t Like About

The additional charges of 6 cents per minute is not the cheapest available in the market. In fact, I find them at the higher side of the calling rate compare with other competitors. So, it would be unwise if I over used my 500 minutes cap per month for calling.

There is an extra charges of $30 in transferring your own number or pick your own selection number. This is only one time charge, so I wouldn’t be minded if the number will help in my business. Good thing is there are no cancellation/termination fees and there’s a 30 days money back guarantee for us.

The features and additional function might be limited and not extensive as other competitors. But if you need a simple and straight forward business phone system, then I’m sure you are good with Grasshopper.


LikeConclusion: Will I Recommend Grasshopper?

Yes. I definitely recommend Grasshopper to be your business VoIP if you are looking for a phone solution here. Their usage is straight forward and the functionality is simple.

Grasshopper is design for entrepreneurs who handle a lot of stuff in their business and do not want to further complicate things when it comes to their phone system.

Here are a few points that I like about Grasshopper:

Grasshopper is built by entrepreneur (They know when things come to business)
No contract require (No additional charges when cancellation or upgrading)
It can’t be wrong when there’s over 100,000 users

However, the pricing is not cheap compare to RingCentral. But the good news is Grasshopper do not require a long term contract.

You can cancel them anytime without any additional charges.
Find out what others have to say about them here


FAQ About Grasshopper

Literally it should be activated within minutes after signing up. But this is only applicable to your toll-free-number or local number. If you pick a vanity number, it take 7 days to get activated.
Yes. The services are available in Canada as well. All the rates and pricing are same as with the US.
Short answer is Yes. However, there’s a additional $5 for each number that do not come with the plan.
Yes. They are able to transfer your 800 number into your Grasshopper account.
If you exceed the allocated quota assign under your plan, you would be charged 6 cents per minute. This rate apply to all the plan under Grasshopper be it Max, Grow, Ramp or Pay As You Grow.
Yes. Grasshopper support Iphone or Android system and had their own dedicated mobile app for the particular mobile system to go along..
Yes. They start counting once your number starts to receive the fax until the fax is completed.
Yes, of course you can. Just contact their support team and send in a request at Be it upgrade or downgrade, all the changes will be prorated. It seems fair though.
Billing for conference calls starts when you call into our system to start the call, and it ends when the conference call ends. You’re billed per person on the call and for the minutes used during the call. That means if you have a 10 minute call with 5 people, you’ll be billed for 50 total minutes on the call. (Just think of it as Callers x Minutes = The final bill.)