The best 6 VoIP services provider in Malaysia

voip provider in Malaysia

Trying to find the perfect VoIP service in Malaysia is nowhere near as simple or as straightforward some people make it out to be.

In fact, a number of businesses find it almost impossible to sift the different options out there when hunting for a VoIP communication service that fits their needs and their budget perfectly.

And nearly 40% of those that take advantage of VoIP service say that they are continually on the hunt for better services a different provider and would switch the moment that they found something better.

Thankfully though, with the inside information, you’re going to be able to take advantage of the best VoIP services in all of Malaysia, never having to worry about working with the wrong company with the wrong services for your specific needs your specific situation.

Take full advantage of the details contained within this quick guide and you’ll have the best VoIP solution set up for your home or office in no time at all with the help of the best providers in all of Malaysia!


Highlighting some of the best VoIP services in all of Malaysia

  • REDtone
  • Alien VoIP
  • Call A Cloud
  • AstraQom Malaysia


Here’s what you want to look for in a VoIP service

Searching for Best VoIP

When you are looking to take advantage of VoIP service – Voice Over Internet Protocol services – you need to be sure that you are leveraging everything that this amazing technology has to offer for your home or business.

VoIP services are generally much (MUCH) less expensive compared to traditional phone services, and on top of that, they can utilize a variety of different ways and configurations thanks to the fact that they are routed over the internet and across the software.

This allows for the use of multiple lines, automatic calling mechanisms, and a whole host of other solutions that help businesses grow and expand with a phone system that scales with them.

At the same time, you definitely need to be sure that you are looking for the kinds of features that will help to separate your VoIP service apart from the rest of the pack.

Here are some of the most important details to make sure that your new VIP service in Malaysia provides.

1. Incredible speed and crystal-clear clarity

One of the biggest advantages that traditional phone services have compared to a VoIP solution is that they are a “hardwired” connection from one end-user to another.

This allows for incredible speed and the kind of crystal clarity that could have been difficult to achieve in the past but is no longer thanks to advanced technology introduced into the VoIP community over the last few years.

This is also helped by the more coverage and better broadband coverage throughout the entire Malaysia which had been vastly improved over the past few years.

You certainly can check the broadband speed that determines the VoIP quality using my VoIP speed test tool here.

Today, the best Malaysian VoIP services have laid down significant infrastructure throughout their network to provide for incredible speed and crystal-clear clarity that is as good as, if not better than, traditional phone services.

2. Reliable networks that can be counted on 24/7

Another huge differentiate between one VoIP service and another VoIP service is the kind of network infrastructure that they take advantage of to provide reliable and consistent services on a 24/7 basis.

No one wants to have to worry about whether or not the company phone system is going to crumble when a flood of calls come in to make sales or to inquire about products and services.

Certainly, no one wants to worry about whether or not there are going to be spotted throughout the day when customer service isn’t going to be available simply because the VoIP network is down.

The best Malaysian VoIP services ALWAYS have 24/7 uptime, and are constantly upgrading their networks and their infrastructure, and are always looking for new ways to limit the stress on the platform even in the highest usage times.

3. Security and safety you can depend on

This is something that a lot of traditional phone customers never really think of, but it’s definitely something that smart and savvy entrepreneurs need to understand the modern world of “always connected” technology.

VoIP services are going to shuttle your phone calls across the internet, and as such, they are going to be targeted for thieves, cybercriminals, and hackers that would love nothing more than to get their hands on this kind of information for whatever nefarious plans they have in mind.

Top-tier VoIP solutions throughout Malaysia have incredibly robust security protocols in place, including the next level 256 bit encryption (just like a lot of governments use around the world) designed to keep you, your phone calls, and your communications completely safe and secure.

4. Customer service that you know you are going to be able to depend upon

From time to time (like any other business service out there too), the odds are that you are going to run into an issue even with your best virtual phone system that is around and will need to have customer service assist you in troubleshooting the problem in getting you back to action.

The one VoIP companies that are going to stand out among the rest in this industry are going to offer 24/7 customer service in your native language.

They will be able to provide tech support over the customer service platform so that you can eliminate as much of the downtime to your system as humanly possible.

This is always something that you need to look into!


Ranking the best VoIP services in Malaysia

1. REDtone


REDtone has grown to become a leading provider of integrated telecommunications and digital infrastructure services for organizations.

A well respected home-grown brand founded in 1996, REDtone was listed on the Malaysia Stock Exchange’s Malaysian Exchange of Securities Dealing & Automated Quotations (MESDAQ), now known as ACE Market.

REDtone SIPhony provides a full range of features dedicated to small and medium businesses in Malaysia particularly. They understood the pain point and hope to solve the problem face by many businesses that want to focus on their core business and not the phone closet.

Easily set up and very affordable, starting from RM8/mo, you will get a professional phone system for your business.


2. Alien VoIP


Considered to be one of the very best of the best VoIP services not only in Malaysia but also throughout the rest of Southeast Asia as well.

This particular company offers services for call centers, hotels, small and large businesses, and organizations, as well as companies that want to take advantage of a PBX solution or Asterisk based predictive dialer tools.

AlienVoip is a hybrid system using both Analog PSTN and VoIP together to provide a premium route for all of us.

Their prices are fair, their services are robust, and their network is one of the most well built and maintained anywhere in the industry.

It’s difficult to go wrong when you choose to take advantage of everything that this particular Malaysian VoIP service has to offer.



This service has a huge presence in Malaysia as well as throughout Southeast Asia, Australia, and India.

Today they are responsible for providing a whole host of IP PBX, SBC, VoIP gateways, and IP based telephone system small and large businesses as well as other organizations, schools, and universities, call centers, hotels, and that’s just the tip of the iceberg.

Technical support is provided from in-house teams of professionals on a 24/7 basis, and this company also offers very competitive prices on the hardware that you need to get your VoIP solution up and running from scratch.


4. Reve Systems

reve systems

Based out of Singapore, this VoIP company is a relative newcomer industry, but they have been able to gobble up a tremendous amount of market share in Malaysia and beyond thanks to the robust and competitive services that they offer at discounted rates.

Today, this company VoIP clients in more than 3000 different enterprises throughout the region (and offers service more than 78 different countries.

They continue to win a number of awards technology companies and communication companies and don’t just provide standard VoIP solutions but mobile VoIP solutions, PBX platforms, and more.


5. Call A Cloud


Providing these kinds of services specifically for call centers and marketing companies that need to be able to take advantage of high stress systems as well as CPS routes.

This particular VoIP company makes it really easy to set up a solution designed for high volume with next to no major investment upfront and affordable prices throughout the duration of the commitment.

This company also has a number of direct routing services in the US, Canada, Australia, China, the UK, Malaysia, and more, providing for more efficient and more secure access to VoIP routes around the world.


6. AstraQom Malaysia

Astraqom Malaysia

At the end of the day, companies that are looking for a more simple and straightforward VoIP or SIP solution for their business without spending a small fortune are going to want to pay close attention to everything offered by this company.

This service provides virtual call center solutions, VoIP gateways solutions, international toll-free numbers, all of which are available at relatively inexpensive prices – especially when stacked up against the rest of the competition.


Where do Malaysian Buy VoIP Service or Phone

Directly from the providers, we would say. Walk into their office or outlet, speak directly with them, and let them know all of your concerns and requirement.

Malaysia’s telco though receives a lot of negative feedback, but they do care about their customers.

We are sure that they can cater to your requirements or needs.

Forget about those free VoIP or services, as they were never reliable in the first place, and don’t make us start with the trust and transparency of those services.


Final thoughts

Hopefully, now you have a better idea of what to look into when you are getting ready to take advantage of these types of communications services.

Obviously, as technology advances, different Malaysian VoIP services are going to be able to offer better services, better results, and more advanced technology (hopefully lower prices).

The best virtual PBX will bring out the most for your business need.

So it’s always important that you do your own research and due diligence before you just dive right in!

Do check out my Top 10 Best VoIP Services that I’ve just revamped.


What’s Next?