Upgrading to VoIP? Consider these 5 tips to minimize disruption
By Ambreen Sajjad
If you are planning to upgrade from a traditional telephone system or changing your service providers for the current VoIP solutions.
Switching to a most reliable VoIP service can be much daunting and even full of potential risks to your team productivity.
In order to avoid such problems, it’s better to be well prepared for certain risks.
There are numerous key steps which can be taken to activate the new service to ensure that everything is going smoothly. Some essential factors can take into consideration which might include the average bandwidth, call loads, and emergency contingency plans.
Here we have mentioned some crucial steps to make sure that you and your team is having a stress-free implementation.
- Establish a VoIP-ready connection:
If your Internet connection is offering a reliable internet speed even without the presence of VoIP system, you will still be required to check with a best VoIP service in order to ensure that is going to handle an additional load that majority VoIP calls bring.A slow internet connection is actually the main reason behind most of the compromised calls, so it is quite crucial to establish the highest internet connection to streamline the operations.
- Make sure your selected wholesale termination carrier is reliable:
This is an obvious but quite important point since if your wholesale termination service is disabled for a reason, then the lower call rates or the call clarity will look much irrelevant.So choosing a reputable wholesale termination carrier will help you publicize an average up time to determine how often they can experience the failure of their system.
An improper record would increase the possibility of bad service interruptions that will eventually affect your business.
The basic rule of thumb which we need to establish is a 1-to-1 ratio for numerous VoIP users and the system’s overall call load capacity. This eventually means that the VoIP service can handle every employee presents on a VoIP call at the same time.
This doesn’t even need a bit of planning since you might need to shrink or even grow the size of your team.
- Check multiple SIP handsets:
Most of the VoIP devices that include routers, the handheld devices and different switches can ultimately support Session Initiated Protocol (SIP).So, the protocol eventually ties the VoIP and different peripherals, as it is still quite important to check and test multiple handsets.
- Maintain an emergency phone plan:
If you are planning to follow the above mentioned steps, then you would also experience some effortless transition.But in case of any other significant migration, you would also be prepared for some worst-case scenarios and have a perfect backup plan for the smooth business continuity.
- Separate VoIP traffic with the help of VLAN:
By using the QoS routers, we can also consider installing the Virtual Local Area Network (VLAN) that would allow the segmentation of great voice traffic.This would give you a network within a network and can also be determined by multiple characteristics, like the location, groups, devices or the traffic type.
So, in the case of VoIP, the VLAN would eventually split the traffic from an overall network capacity and offer more efficient responsiveness. That feature is specifically beneficial for the companies with more than 70 VoIP users.
At the end, its crucial to check if your phone system is down on both the local and cloud level, then it’s quite essential to direct all the phone traffic to different communication mediums like email, chat and SMS.
Your customers would still be angry, but they’ll probably find a platform to resolve their queries rather than waiting for long hours.
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